January 2017

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68 Mobility | January 2017 Tips and advice from the global talent mobility community INDUSTRY INSIGHTS Over the last several decades, the Quicken Loans organization has developed 19 core principles that have come to define who we are. We call them ISMs (pronounced iz-mms). These phrases provide the framework for how we run our business every day; they drive the way we think and the way we act. Our ISMs are the backbone of our culture and are the foundation for the engagement of our team members and the satisfaction of our clients. One of our newest ISMs is "yes before no." Like all ISMs, it is a simple idea, but one with signifi - cant impact. In today's fast-paced, technology-driven society, it's critically important that we live the culture of yes. This does not mean that every single idea, question, suggestion, or recommendation will ulti - mately be met with a big thumbs-up. It means that we respond to all curiosity with the mindset of yes first. Our bias is to the yes side of life. This is in stark contrast to the too common approach of an automatic no to any expression of an inquiring mind. Saying no is easier, but the sta - tus quo is not our favorite state. We live in the land of growth, possibilities, ideas, innovation, positive impact, and results. The only path to that place is through openness to the unknown. So, yes before no—and no only if we have done the work and exhausted all the potential of yes first. Consider the perspective of a team member who builds up the courage to present a wild idea. If the response from their leader is a flat-out no, what is the likelihood of that team member returning with the next great thing? As the market continues to evolve and new tech - nologies emerge, it's imperative leaders encourage innovation and creativity in order to stay ahead of the curve. It's often the craziest ideas that can disrupt an industry and have the greatest impact. So, as you think about the future of your role, your team, your business, think about what kind of impact you want to make. It's a pretty simple idea, yes before no. What have you got to lose? M Derek Latka, SCRP, SGMS-T, is vice president of business development and specialty lending at Quicken Loans. He can be reached at +1 313 373 0992 or dereklatka@ Living Yes Before No By Derek Latka, SCRP, SGMS-T

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